Private workforce app
THEA TMS support
Help with access, onboarding, documents, NDAs, expenses and notifications.
Account access
THEA TMS does not offer public registration. An administrator must create your account and send an invitation. Use the email address associated with that invitation.
If you have forgotten your password, use the reset option on the TMS sign-in page. Contact support if your invitation has expired or your account is disabled.
Onboarding and documents
The app explains whether onboarding is incomplete, awaiting review, approved or needs changes. Open Update onboarding and resubmit when an administrator requests more information.
Use clear PDF, JPG or PNG files where offered. Replace expired or incorrect documents from your onboarding profile.
Tasks, NDAs and expenses
Only tasks, NDAs, expenses and invoices associated with your account are shown. If an expected task or NDA is missing, ask a THEA administrator to check the assignment.
For receipt problems, confirm the file is supported and within the displayed upload limit before trying again on a stable connection.
Notifications
Enable notifications in your phone settings and sign in to the app. Notifications contain only a brief prompt; open THEA TMS to view the authorised record securely.
Contact app support
Email admin@theaconsultantsltd.co.uk with your name, device type and a short description of the problem. Do not attach passports, DBS certificates, bank information or other sensitive documents to an ordinary support email unless THEA specifically asks you to do so.
THEA Consultants Limited71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
For urgent task matters, use the operational contact details issued to you for that task rather than relying on app support.